Personal Senior Advocates

We Are “Boots On The Ground”

Family and friends are a great support system during a health crisis and can be your eyes and ears. However, when your health and well-being are at stake, it is critical to have someone that is not emotionally involved and familiar with the facility culture.

At PSA, we understand the environment as well as the roles and responsibilities of the staff. Your Advocate is able to enter the patient picture, assess the situation, identify any areas of concern, create a plan to address the concerns and implement the plan. At any point in the care continuum – We are your Boots on the Ground.

When you have an Advocate, there’s no need for family members to wait on hold to speak to someone that may or may not know who your family member is, let alone their status. Your Family needs to know what is going on and how you are doing. We provide the peace of mind for your family keeping them informed.

A new patient has their belongings logged by the staff. The same staff reconciles the list. See The Potential Problem?

You have guaranteed rights as a patient? Do you know what they are?

Why do they take photos of your body when you’re admitted to a nursing home/rehab facility?

Drug resistant infections acquired during a hospital stay have increased 230% since 2001.

Unscrupulous medical billing practices will often reflect a “balance due” on a bill when the insurance company has already been billed.

28% of hospitalizations of Seniors are caused by medication errors.

Discharge planning begins when you arrive at the hospital, and you should be included in the planning process.

When you are in the hospital, you may request that routine lab work be done during your waking hours, not the middle of the night.

Why would anyone need to leave a nursing home to go to a doctor’s appointment?

The ratio of patient to staff in a medical facility is not regulated.

Bet you didn’t know that having great insurance can actually be dangerous.

Privately paid caregivers that provide care in your home are not legally allowed to assist you with your medications.

Premature discharges lead to 40% of post-op complications occurring at home.

When an elderly person has urinary tract infection, it is common for them to have “dementia like” symptoms.

When Seniors are discharged from a hospital, they are told they are going to “Rehab”. No one tells them that this really means they are going to a Nursing Home.

Legally a facility doctor in a Nursing Home only has to see a patient once every 30 days unless the nurse notes in your chart that an issue requires the doctor’s attention.

Seniors can be stuck with large medical bills when the hospital doesn’t Admit them. Admission vs. Observation?

Without an Health Care Directive, if you are unable to speak for yourself, the medical facility will make ALL treatment decisions for you.